SHIPPING + DELIVERY
Currently we ship within Australia only.
Please feel free to contact us if you are outside Australia, we may be able to offer alternatives.
All items are Shipped from our Melbourne Boutique.
In stock Items: 1-12 business days to be processed and delivered to your door.
Special Orders: Up to 18 weeks for production plus shipping time to your door
We also offer a Rush Priority Service (a fee applies) which can take from 2-8 weeks for production/shipping time to your door
If your order is urgent within a few weeks please contact us
Once you place an order, we need some time to either process or put to production the requested items before the order ships out to you.
Estimated Receiving Time = Order Received + Processing Time + Shipping Time
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information.
If you are not completely satisfied with your purchase you may request a exchange within our 7-day return policy. (*excluding non-returnable items) Under the Australian Consumer Law, you are only entitled to a refund or replacement for a major fault with a product
These uncertain times are challenging for all and we are supporting the best way we can. The above still applies.
To start a return, please contact us at firstname.lastname@example.org If your return is accepted, we’ll send you the return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
FIT + SELECTING THE BEST SIZE
You will need your measurements so you can easily compare your Bust, Waist + Hip Measurements according to our designers size guides.
You can simply enter your measurements in our Size Finder and our website is able to recommend the best fit for you. You can find the size finder link on each of the product pages.
If you need assistance on 'How to Measure' Click Here
There are a number a reasons why you may feel the fit may not be suitable.
Almost every time, evening wear gowns require some alterations.
Scenario one: If the overall fit of the gown fits well and the strap is loose, you simply require a minor alteration rather than a size down.
Scenario two: If the gown is sitting perfectly in the hip area however slightly loose in the bust and waist we also recommended that this is something you can discuss with your alteration person.
We recommend contacting us for any questions you have regarding your sizing. If eligible you are able to exchange your item. Please see our policy by clicking the link: Return Policy